Frequently Asked Questions about Events…. Answered!
How often do you cancel your events?
If an event is on our calendar, we intend to have it! Honesty is the best policy, so our cancellation record includes once during a blizzard in 2018 and a few in March and April of 2020 during quarantine. We book private space far in advance, which means we can’t predict the weather. An event is not on our calendar until we’ve reserved the space with the venue.
We believe in quality over quantity, and that’s not just with those that you meet. Rather than plan a dozen events to see what works and cancel on you, we plan a limited amount of gatherings that fill up. We hate to be disappointed and don’t want you looking forward to our evening only to learn it’s off.
We monitor the registrations for our events and adjust marketing as needed - you can find updates to what is filling up or if a particular ticket type is selling out (ie “men almost full”) by checking our social media pages. Our capacity updates are real, not marketing.
If we do need to cancel an event - snow storms, an awful registration count despite our best efforts - you will be refunded. You aren’t forced to reschedule (but we’d love it if you did!)
Ok, you won’t cancel, but what if I need to?
We understand that things come up, however when we hold space for you at an event you’re giving us a responsibility - and other attendees are expecting you. Some of our events require a guest count or food order in advance, which means we take on costs for you even if you don’t arrive.
If you reserve space and can no longer attend, kindly email us to let us know. If we are past the posted refund period for the event, we will try to fill your seat - we don’t want daters sitting alone, just as much as you don’t want to loose the opportunity for those dates!
We’re able to give you a credit for a future event if we can fill your seat.
Do your hosts actually care about our success?
Yes! As of 9/2023 we don’t have a host or matchmaker that has been with us for less than 5 years. It’s not just a part time or temporary job for any of us. Your host might be our CEO, or a wedding planner ;) We know that your experience is our product, but we want to deliver it so well that you don’t have to come back (but please tell your friends!)
Do you guarantee matches at your Speed Dating events?
Matches are not guaranteed, but a well organized event with a friendly host is. We book private space and have thought of all the details so that you can relax and get chatting. Some daters come looking for a very specific type, but we encourage you to be open minded - you’re saying “yes” to continuing the conversation.
Do you offer GLBTQ events?
We want to - and have tried - however the turnout when we post an event was never high enough for us to feel like we had provided enough value. Now, we take a different approach, and we are happy to introduce you to the 2 local organizers who offer well attended GLBTQ events.. This should only be interpreted as: 1.) everyone deserves a match, and 2.) we’d much rather support good people than compete with them.
Is one of your hosts really a wedding planner?
Actually Trish has an event planning business.- but it’s more fun to call her a wedding planner. She’d totally plan your wedding, but is also available for your corporate outings, baby showers, and more…. as long as we haven’t booked her!
Do you offer unlimited packages?
No. Maybe we have a more positive outlook than you, but please come to our events with the mindset that you will receive matches! With our events being at a variety of venues, neighborhoods, and age ranges, we’d rather you register for what works for you at your own pace, than try to maximize an unlimited option that has you dating where you are less aligned and reducing the experience our other daters may have.
Those that utilize our Skip the Line and other services do have 1-2 events per month included.
What if I don't have the ability to act like a respectful adult?
Shame on us for not picking up on your rudeness when you arrived. Just like no-shows, we do have zero tolerance for any rudeness or inappropriate conduct- and we take the feedback and complaints we receive very seriously. At our events inappropriate behavior gets you a walk to the door, and a ban from future events and services. Our hosts also make note of who is or isn’t a candidate for our matchmaking clients. After an event, attendees have the option to add themselves to our database at no cost, however if a host has already flagged you for bad behavior you won’t meet our clients.
While attendees will have a different opinions on attractiveness and personal tastes, politeness, professionalism, and kindness are universal. If you feel our standards for behavior are too high, you’ve come to the wrong place.
Are the hosts looking out for awkward conversations?
Yes! During our Single Mingles, at least one host will be walking around. Usually they are handing out ice breaker cards and saying hello, while keeping eyes out for the body language that says you’re ready for the next conversation. We’re great at improvising, but questions like “can you show me where the bathroom is” or “can I fill out a new ice breaker card” will get you smoothly whisked away from your conversation. Awkward happens, but if the conversation was inappropriate, do let us know. Instead of whisking you away, we’ll walk someone else to the door.
May I bring a wing-person?
You sure can! They should be single as well, and registered to attend. Other event attendees will assume (and rightfully so!) that everyone is single, so let’s avoid awkward conversations or embarrassing interactions. FYI, no one is “single for the night” if there is someone at home waiting for them.
Are your hosts single?
Sometimes. While feedback has shown that you’re more comfortable with a single host that can relate, you’re not there to ask them out. They’ve been in your shoes, and are there to support you.
Do you give away free event tickets?
Yes, but maybe not to who you think we do! If you’re a pleasant, past attendee, we may offer you a pass to a future event. The best way to receive that opportunity is to be respectful to those in attendance and our hosts - the way you should be!
Are sold out events really sold out?
Balance in the room is very important. Offering an additional ticket means your peers may be sitting alone, and that’s just not fair.
If an evening is full, just scroll down our calendar to find another date that works for you!
If your gender is sold out, add yourself to the waitlist - as registrations of the other gender catch up, we may add additional tickets and you’ll be notified first.
We would love to sell an additional ticket, however we stand by our product and prioritize your experience over our margins.
What’s your privacy policy?
We don’t share your contact information, unless you want us to. When you fill out your match card for speed dating, anything other than a yes, is a no. Exceptions to this would be if there is a health emergency while you are attending an event, or if we are required to by law.